The management of OKash is aware of the recent letter published by the Digital Lenders Association of Kenya, a non-govenrmental institution founded by several firms that are direct competitors to OKash.
The letter shows a series of false and misleading accusations based on social media reports as opposed to factual knowledge about the debt collection process in OKash.
The OKash terms and conditions clearly state that when a user initially registers in the OKash app, they provide the service with contact information from their reference number or referee which is contacted only in case the original borrower becomes unreachable.
For the avoidance of doubt, calling numbers from a user’s contact list is not a practice that OKash does since it is not part of the guidelines of the company during the repayment process.
OKash is an award-winning fintech app that ranks among the most popular Fintech applications in Kenya. OKash provides important financial services to millions of people and as such, we care about our customers on all levels.
Finally, OKash wishes to inform its customers and the public that the company shall continue providing its services in accordance with the regulations stipulated by Kenyan laws.